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FAQ
What types of skin concerns do you address?
We address a variety of skin concerns including acne, pigmentation, aging, sensitivity, dryness, and more. Our treatments and products are tailored to specific needs such as reducing wrinkles, evening out skin tone, and managing acne breakouts.
How do I choose the right treatment for my skin concern?
Our skin professionals can help you determine the best treatment based on your specific skin concern. You can also start by completing our online skin concern questionnaire to get personalized recommendations.
Are your treatments suitable for all skin types?
Yes, our treatments are designed to be suitable for all skin types, including sensitive skin. We customize each treatment based on individual skin conditions to ensure the best results.
Do you offer any consultations before starting a treatment?
Absolutely! We offer consultations where our skin professionals will assess your skin, discuss your concerns, and recommend a personalized treatment plan.
What should I expect during a facial treatment?
During a facial treatment, you can expect a thorough cleansing of your skin, exfoliation, extraction (if needed), and the application of specialized products tailored to your skin concern. Our goal is to leave your skin refreshed and revitalized.
How often should I get a facial treatment?
The frequency of facial treatments depends on your skin’s needs and concerns. Generally, we recommend treatments every 2-4 weeks to maintain optimal results and skin health.
Are your products suitable for long-term use?
Yes, our products are formulated for long-term use and are designed to integrate into your daily skincare routine. They are safe and effective for maintaining skin health and addressing ongoing concerns.
Can I use your products if I have sensitive skin?
Our products are formulated to be gentle and effective for sensitive skin. However, we recommend consulting with our skin professionals to ensure the products are suitable for your specific skin sensitivity.
What ingredients should I avoid if I have sensitive skin?
If you have sensitive skin, it’s best to avoid products with harsh ingredients like alcohol, artificial fragrances, or strong acids. Our skin professionals can guide you on choosing products that are gentle and effective.
How can I book an appointment for a facial treatment?
You can book an appointment through our website’s contact form or by contacting our appointment reservation team at (+65) 6732 0645 or (+65) 9638 2007 directly. We’ll help you schedule a convenient time for your treatment. Our head office is open from Monday to Thursday, 9:30 AM to 6:00 PM, and on Friday from 9:30 AM to 5:30 PM. We are closed on Saturdays, Sundays, and public holidays.
How can I provide feedback if I experience any skin-related issues or have questions about my treatment package?
You can contact our customer service team at (+65) 6732 0645 or (+65) 9068 5434 directly or email us at [email protected]. Our customer service team will contact you within 2-3 business days. Our head office is open from Monday to Thursday, 9:30 AM to 6:00 PM, and on Friday from 9:30 AM to 5:30 PM. We are closed on Saturdays, Sundays, and public holidays.
What should I do before and after my facial treatment?
Before your treatment, we recommend avoiding heavy makeup and sun exposure. Afterward, follow the aftercare instructions provided by our professionals, such as using gentle products and avoiding harsh treatments.
What is your cancellation policy for appointments?
We request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the slot to other clients. Please refer to our cancellation policy for more details.
Do you offer any discounts or packages for multiple treatments?
Yes, we offer various discounts and packages for multiple treatments. Please contact our shops for the latest offers and packages.
Are your products tested on animals?
We are committed to cruelty-free practices, and our products are not tested on animals. We prioritize ethical practices in all aspects of our product development.
How can I contact customer service for additional questions?
You can contact our customer service team via email, phone, whatsapp or through the contact form on our website. We’re always here to assist you with any additional questions or concerns you may have.
Phone: (+65) 6732 0645
WhatsApp: (+65) 9068 5434
Email: [email protected]
Our customer service team will contact you within 2-3 business days. Our head office is open from Monday to Thursday, 9:30 AM to 6:00 PM, and on Friday from 9:30 AM to 5:30 PM. We are closed on Saturdays, Sundays, and public holidays.
